Regulatory

Registration in the European Union

eXapital Capital Advisors GmbH is a financial services institute with the registry number 157452 and has BaFin approval in accordance with §32 of the German Banking Act ('KWG') for:

eXapital Capital Advisors GmbH is not authorized to acquire ownership or possession of any money or securities from customers in the provision of financial services.

Financial Regulator

BaFin – Bundesanstalt für Finanzdienstleistungsaufsicht
Marie-Curie-Str. 24-28
60439 Frankfurt am Main
Phone: +49 228 4108 0
Fax: +49 228 4108 123
E-Mail: poststelle@bafin.de
Internet: www.bafin.de

Registration in Switzerland

eXapital AG and its Managing Partner Jan-Christoph Klein are registered in the advisor register according to Art. 22 FinSA. The advisor register is maintained by a registration office in accordance with Art. 31 FinSA. The registration number is JK34499.

Advisor Register

BX Swiss AG
Talstrasse 70
CH-8001 Zurich
Phone: +41 31 329 40 55
E-Mail: office@regservices.ch
Internet: www.regservices.ch

COMPLAINTS MANAGEMENT

The satisfaction of our existing and prospective customers is our top priority. However, should you ever have any cause for dissatisfaction, please contact our complaint management function:

Hubertus Bäumer
Ballindamm 27
20095 Hamburg

Phone: +49 40 3346181 080
Fax: +49 40 3346181 88
Email: compliance@exapital.com

Submitting your complaint is free of charge and can be done in writing or orally.

The underlying facts and your contact details (e.g. address, telephone number and e-mail address) are required to process your complaint.

The receipt of your complaint will be confirmed immediately in writing and you will be informed of further measures.

We have set ourselves the goal of finally processing your complaint within 15 working days of receiving it. If we do not succeed in this, you will be informed in writing of this fact, stating the current status, the expected duration and the reasons for the delayed processing.

After the processing of your complaint has been completed, you will receive a written and reasoned statement in which we will inform you of the result of our examination.

Appropriate handling of your personal data is guaranteed. You can find details on this in our privacy policy.